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Frequently Asked Questions
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Every giclée print we offer is produced on artist-grade archival matte paper with a substantial 10.3 mil thickness for a premium feel and lasting quality.
Our frames are crafted from a sturdy wooden core and finished with a premium veneer, available in four contemporary shades: white, black, oak, espresso, and a gold-toned finish.
Standard framed prints feature a 0.75" thickness and 1.25" depth, while larger sizes—30"x44", 36"x36", and above—are framed slightly thicker at 1.25" by 1.25". Each frame is completed with gallery-quality acrylic to protect and showcase your artwork beautifully.
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All orders are printed and shipped from our fulfillment center in California. International orders may be subject to additional taxes or duties upon delivery, which are not included in the purchase price.
Most orders are printed and shipped within 3–5 business days. Standard delivery typically takes 7–12 days. If your order hasn’t arrived within 15 days, please email us so we can help. Delivery times may vary during busy periods like holidays or due to unexpected events such as severe weather.
Returns and Exchanges – If your print arrives damaged, no worries! Just snap a photo and send it to support@donbardo.com within 30 days of delivery, and we’ll happily send you a replacement.
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The dimensions you choose correspond to the size of your print design.
Framed prints without a mat add 1" to both the width and height of your selected size (for example, a 24"x36" print will measure 25"x37" in the frame).
Framed prints with a 2.5" white mat add 5" to both the width and height (for example, a 24"x36" print will measure 29"x41" in the frame).
Note: Our largest print, 36"x48", comes with a slightly smaller 2" white mat, giving a final framed size of 40"x52".
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Thanks to multiple partnerships, we can now offer free shipping within the U.S.
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For purchases outside the U.S., please email us your order details. We’ll provide a custom payment link that includes your shipping cost. You can contact us at support@donbardo.com
